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Can’t access the Internet even though the configuration is finished?

If IP Address is a valid one, please try the methods below and try again:

  1. Log in to http://cudy.net with the password you set for the Router management.

  2. Go to Diagnostic Tools -> Diagnosis -> Go to diagnose Internet status:

  3. Manually configure the DNS server, for your computer might not recognize any DNS server addresses.

    • Go to Advanced Settings - > Network -> DHCP Server.
    • Enter 8.8.8.8 as Primary DNS, click SAVE.

    8.8.8.8 is a safe and public DNS server operated by Google.

  4. Restart the modem and the Router .

    • Power off your modem and Router, and leave them off for 1 minute.
    • Power on your modem first, and wait for about 2 minutes until it gets a solid cable or Internet LED.
    • Power on the Router.
    • Wait for another 1 or 2 minutes and check the Internet access.

  5. Reset the Router to factory default settings and reconfigure the Router.

  6. Upgrade the firmware of the Router.

  7. Check the TCP/IP settings on the particular device if all other devices can get Internet from the Router.

If the IP Address is 0.0.0.0, please try the methods below and try again:

  1. Log in to http://cudy.net with the password you set for the Router management.

  2. Go to Diagnostic Tools -> Diagnosis -> Go to diagnose Internet status:

  3. Make sure the physical connection between the Router and the modem is proper.

  4. Restart the modem and the Router.

    • Power off your modem and Router, and leave them off for at least 1 minute.
    • Power on your modem first, and wait about 2 minutes until it get a solid cable or Internet LED.
    • Power on the Router.
    • Wait another 1 or 2 minutes and check the Internet access.

  5. Double-check the Internet connection type.

    • Confirm your Internet connection type, which can be learned from the ISP.
    • Log in to http://cudy.net with the password you set for the Router management.
    • Go to General Settings -> WAN Mode.
    • Select your Internet Connection Type (Protocol) and fill in the required parameters provided by ISP.
    • Click Save & Apply.
    • Restart the modem and the Router again.

  6. Upgrade the firmware of the Router.

  • If your existing ADSL modem/Router happens to be in the range of 192.168.10.x, Cudy Router will change its default LAN IP address from 192.168.10.1 to be 10.1.1.1 to avoid IP conflicts.
  • If you’ve tried all the above methods but still cannot access the Internet, please contact the technical support via support@cudy.com.