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Can’t access the Internet even though the configuration is finished?

If IP Address is a valid one, please try the methods below and try again:

1.Log in to http://cudy.net with the password you set for the Router management.

2.Go to Diagnostic Tools -> Diagnosis -> Go to diagnose Internet status:

3.Manually configure the DNS server, for your computer might not recognize any DNS server addresses. 

- Go to Advanced Settings - > Network -> DHCP Server.  
- Enter 8.8.8.8 as Primary DNS, click SAVE.

8.8.8.8 is a safe and public DNS server operated by Google.

4.Restart the modem and the Router .

- Power off your modem and Router , and leave them off for 1 minute.
- Power on your modem first, and wait for about 2 minutes until it gets a solid     cable or    Internet LED.
- Power on the Router .
- Wait for another 1 or 2 minutes and check the Internet access.

5.Reset the Router to factory default settings and reconfigure the Router .

6.Upgrade the firmware of the Router .

7.Check the TCP/IP settings on the particular device if all other devices can get Internet from the Router .

If the IP Address is 0.0.0.0, please try the methods below and try again:

1.Log in to http://cudy.net with the password you set for the Router management.

2.Go to Diagnostic Tools -> Diagnosis -> Go to diagnose Internet status:

3.Make sure the physical connection between the Router and the modem is proper.

4.Restart the modem and the Router .

- Power off your modem and Router , and leave them off for at least 1 minute.
- Power on your modem first, and wait about 2 minutes until it get a solid cable or Internet LED.
- Power on the Router .
- Wait another 1 or 2 minutes and check the Internet access.

5.Double-check the Internet connection type.

- Confirm your Internet connection type, which can be learned from the ISP.
- Log in to http://cudy.net with the password you set for the Router  management.
- Go to General Settings -> WAN Mode.
- Select your Internet Connection Type (Protocol) and fill in the required parameters provided by ISP.
- Click Save & Apply.
- Restart the modem and the Router  again.

6.Upgrade the firmware of the Router .

If your existing ADSL modem/Router happens to be in the range of 192.168.10.x, Cudy Router will change its default LAN IP address from 192.168.10.1 to be 10.1.1.1 to avoid IP conflicts.

If you’ve tried all the above methods but still cannot access the Internet, please contact the technical support via support@cudy.com.